We hope you'll be pleased with your purchase.
If you should change your mind and wish to return anything purchased from us we'll be happy to refund or exchange the goods within 14 days of delivery or collection, provided the return is made in accordance with our terms below:

1. A valid receipt of purchase is provided.
2. Items that were originally delivered by us must be returned to us at the customer's expense. We do not offer collection of items for refunds or exchanges.
3. Goods are in pristine condition, unopened and in their original packaging. (We do not offer refunds on certain items, please refer to section 4 below for further details.)
4. We do not offer refunds on the following products:

• Special Orders (Specials are products that are not stocked by our company and have been purchased specifically for your order)
• Timber machined and/or cut to your specification
• Perishables/Powders and other items that may detoriate when stored
• Bulk Bags/Half Bulk Bags of aggregates and sand

Due to the nature of these goods, unless they are faulty we are unable to offer a refund or exchange.

5. We reserve the right to charge a 15% restocking fee on all returned items.
6. Refunds will be processed within 3-5 working days and all payments will be credited against the original payment details where possible.

Our returns policy does not affect and is in addition to your statutory rights.