1. After placing your order online, you will receive a confirmation email. Please contact the branch before arriving so that they can advise you on the most suitable pickup time. 
2. Upon arriving to collect your order, please proceed directly to the trade counter inside the branch reception. All you need is the order number/name on the order and then staff will assist you with your order.  
3. If your goods are not collected with 14 working days, we will cancel your order.

If you wish to cancel your click and collect order you must contact our office, referencing the order number and name the order was placed under.
To be able to process the refund we will require you to have the same card you paid for the order available, so we can refund the money back into your account. Refunds can take up to 3-5 working days.