The majority of deliveries are made using a 26-tonne rigid vehicle equipped with a Hiab crane, with unloading carried out from the kerbside. 
If this type of delivery is not suitable for your location, please contact our sales team and we will be happy to discuss alternative arrangements. 

Delivery Times
We aim to deliver orders processed online within 5-7 working days. This does vary depending on location, but an approximate delivery date will be provided upon order confirmation.
For urgent/special deliveries please contact our sales team for express delivery options. 

Delivery Charges
Delivery charges apply on all orders under £300 +VAT. The charge depends on the delivery area, which will be stated on your order checkout, based on the required delivery postcode. 
Free shipping is available for online orders over £300 +VAT. 
Please note that certain items requiring special delivery are excluded from the free shipping offer and you will need to contact our sales team for the shipping cost to be calculated. 
In the event that the delivery charge paid at the time of order does not adequately cover the full logistics or transportation costs, we reserve the right to contact the customer to advise of the discrepancy and request payment of the additional amount prior to dispatch or completion of delivery. 

Safety

1. We may decline to deliver if:
   1. we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
   2. the premises (or the access to them) are unsuitable for our vehicle.
   3. Our liability to deliver on site is to the nearest good hard surface on or at the site.
   4. You are responsible for unloading the goods and at your expense. If you have not made proper arrangements for the goods to be unloaded, additional charges may be made.
   5. When we deliver goods on pallets an additional charge will be made for the pallets. If you return (at your expense and risk) the pallets to our manufacturing works in a reusable condition we will credit your account accordingly.
   6. If the buyer shall fail to provide a signature on a receipt note, delivery having been duly made, notification in writing to the Buyer by the Seller following delivery shall be deemed to be acceptable by the buyer of that delivery.

Risk

1. The goods are at your risk from the time of delivery.
2. Delivery takes place either:
   1. at our premises (if you are collecting them or arranging carriage); or
   2. at your premises or designated site (if we are arranging carriage).
   3. You must inspect the goods on delivery. If any goods are damaged (or not delivered) you must write to tell us within seven working days of delivery (or the expected delivery time). You must give us (and any carrier) a fair chance to inspect the damaged goods.

Our HGV Drivers
Our fleet of vehicles are driven by fully trained HGV Class 1 or 2 drivers who are also trained to ensure the safe use of lorry offloading cranes.